Shipping & Delivery

At My Joy Haul, we understand the excitement of receiving your joy-filled treasures promptly and securely. Our shipping and delivery process is designed to ensure a seamless experience for our valued customers:

1. Shipping Destinations: We're thrilled to spread joy globally! Joy Haul provides shipping to destinations around the world, allowing customers from various corners of the globe to experience the joy that our products bring.

2. Processing Time: Once you place an order, our dedicated team works swiftly to process it. Orders typically undergo processing within 1-2 business days. During peak seasons or special promotions, processing times may be slightly extended, but rest assured, we're committed to getting your joy to you as quickly as possible.

3. Shipping Methods: We partner with reliable carriers to ensure the safe and efficient delivery of your joy haul. Our shipping options vary based on your location, and you can choose the method that suits your preferences and urgency.

4. Estimated Delivery Time: The estimated delivery time depends on your shipping location and the selected shipping method. Typically, customers can expect their joy-filled packages to arrive within 7-15 business days. During busy holiday seasons like New Year, Christmas, Thanksgiving, and Lunar New Year, there may be a delay in shipping time due to supply chain reasons. We appreciate your patience. For more specific delivery estimates, please refer to the shipping information provided during the checkout process.

5. Tracking Your Joy: Once your order has been dispatched, you'll receive a confirmation email containing a tracking number. Use this tracking number to monitor the progress of your shipment and anticipate the arrival of your joy-filled goodies.

a. My Tracking Says “no Information Available at the Moment”.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

b. Will My Items Be Sent in One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

6. Customs and Duties: For international orders, please note that customs regulations and duties may apply. Any additional fees imposed by customs are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.

7. Delightful Unboxing: Your joy-filled package is not just a delivery; it's an experience. Each item is carefully packed to ensure it arrives in pristine condition, ready to bring joy into your life from the moment you open the box.

At My Joy Haul, we prioritize the joy of anticipation and the thrill of receiving your treasures. If you have any specific questions about shipping or delivery, our customer support team is here to assist you. Thank you for choosing My Joy Haul – where joy is shipped with care and delivered with a smile!