Returns & Refunds

At My Joy Haul, our goal is to ensure your satisfaction with every joy-filled purchase. While we don't accept returns, we do offer refunds under specific circumstances.

1. Eligibility for Refunds: We provide refunds for items that meet the following criteria:

• The item is damaged or defective.
• The wrong item was sent.
• The item does not match the description provided on our website.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

2. Refund Requests: You can submit refund requests after the guaranteed period for delivery (45 days) has expired. You can do it by sending is a message on Contact Us page. Please clearly state the reason for the refund and provide your order number for swift assistance.

3. Refund Process: If your refund request is approved, we will initiate the refund process. The refund will be credited to the original method of payment. Please allow a few business days for the refund to be processed and reflect in your account.

4. Non-Refundable Items: Certain items, such as gift cards, downloadable software, and personalized or custom-made products, are non-refundable.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a refund, and return shipping costs will be covered by Joy Haul.

6. Incorrect Items: If you receive the wrong item, we will issue a refund and provide instructions for the return. Return shipping costs will be covered by Joy Haul.

Joy Haul is committed to providing a hassle-free refund process while ensuring the joyous experience you deserve. If you have any questions or concerns, please don't hesitate to reach out to our customer support team. Thank you for choosing Joy Haul – where your satisfaction is our priority!